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For help returning or exchanging items follow the simple steps below.The items must be unused, undrilled and in the same condition that it was shipped to you. All returns must include a copy of the original invoice or the invoice number.For product returns or exchanges you must send back the product in the manufactures original packaging, and then the product must be shipped inside another protective package/box either purchased by you or the brown shipping box we shipped the item in originally to you. *For purchases made between Black Friday and Christmas the return/exchange policy is extended until January 30th the following year.*Items returned within 30 days from the date of delivery will have a 15% return fee applied (15% of cost of the item(s) returned).*Items returned 31-60 days from the date of delivery will have a 25% restocking fee applied (25% of cost of the item(s) returned).*Items returned after 60 days from the date of delivery will have a 40% restocking fee applied (40% of cost of the item(s) returned).If returning or exchanging a product or products you are responsible for all shipping charges that occur even on Free Shipping items.Exchanges are valid only for the exact item you ordered but in a different size, color or weight. If changing products you have a 30 day grace period where you will not be charged a restocking fee. After that the regular restocking fees apply. You will need to return the product for a refund and reorder the new product.If you were not authorized by CheapBowlingBalls.com to decline a package containing the exact items you ordered, charges for the delivery and return of the product back to us will occur.CheapBowlingBalls.com will not be responsible for bad color mixtures. Balls can be exchanged, but the customer will incur all shipping charges.Custom bowling balls and bowling pins are not returnable Dye Sublimation shirts with names added are non-refundable and the order may not be canceled for any reason once processed. Dye sublimation shirts with names added may only be returned for manufacturer defects after talking to customer service and receiving a RA# for the shirt. Dye sublimation shirts that do not have names added can be returned under our normal return policy.All book sales are final unless the wrong product was shipped to you. If a video is still in the original packaging it may be returned or exchanged under the regular terms listed above.CheapBowlingBalls.com has the right to charge the customer for the merchandise and shipping of any product not returned in its original packaging. We also have the right to send the product back to the customer.Sorry, no returns on discontinued, seconds, blems, X-outs or closeout items.If your return was not our error we will subtract the cost of shipping from your return.CheapBowlingBalls.com will pay the replacement shipping costs if the error was ours.Any item(s) returned in the original manufactured box with no protective packaging by the customer is subject to be returned to the customer without a refund. We can not resell any manufactures box that has been taped, written on or has a shipping label attached to it.Only after the merchandise has been received, inspected and decided that it is in satisfactory condition will any credit card sales be returned or products exchanged. After the receipt of satisfactory merchandise CheapBowlingBalls.com will gladly credit your account or exchange your product.
Return & Exchange FormPlease use this form to send us your request for return or exchange. Please print out a copy of the form and send it to us with the merchandise you are returning or exchanging. We will contact you if further details are needed.All fields with asterisk (*) need to be filled out completely.
3204 Woodman Dr.
Kettering, OH 45420
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