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Ordering Information |

You can order from through our secured online shopping cart, by email or by mail.

For technical assistance call:              
(937) 559-1541
9:00am to 5:00pm Eastern Time
Monday thru Friday 

To order by mail:
3204 Woodman Dr.
Kettering, OH 45420

To order by fax:
(937) 294-2695

To order by email: accepts Visa, Mastercard, Discover, American Express, and Paypal. accepts money orders and cashiers checks by mail. Please do not send cash. does not accept COD's. displays inventory quantities that are currently in our possession. Inventory is updated once per day and may not be entirely accurate. You may call 937-559-1541 between 9-5 EST to clarify our exact inventory on hand.

"THIS PRODUCT IS CURRENTLY OUT OF STOCK" means we have sold out of an item in our possession but our distributors may have additional product available or have a estimated date that more product will be coming in. We will gladly check if we can get the items for you, or when we can get the items for you. Please give us a call us at 937-559-1541 between 9-5 EST to verify stock availability or restock dates.

If you order an item labeled as "THIS PRODUCT IS CURRENTLY OUT OF STOCK" and our distributors do not have the item in current stock we will call you within 48 business hours to discuss your options. At that time you will be able to either cancel the item(s), substitute the out of stock item for another item, or the order may be placed on backorder until the item comes back into stock. If we do not hear a response from you the order will ship as soon as it comes back into stock.

Please note that Closeout shoes can not be returned or exchanged for any reason. All other closeout items may be exchanged or returned for store credit only.

All bowling balls and bowling pins manufactured by OnTheBall Bowling are custom made to order. There is an estimated lead time of 1-2 weeks for bowling balls and 3-4 weeks for bowling pins to be manufactured before it is shipped. Once the order has been placed with OnTheBall Bowling for production the order can not be canceled for any reason. Custom bowling balls and bowling pins may not be returned for any reason except for manufacturer defects.

Custom balls are made by taking a white bowling ball and wrapping 2 designed pictures on the ball, one picture on each side. Due to this process there is a little overlap of the 2 pictures creating approximately a 1/4" seem running around the entire ball that is a little darker than the rest of the ball. This is unavoidable and part of the custom bowling ball process.

Manufactures are no longer offering warranties on plastic balls under 12 lbs with an adult size drilling. Luckily they are now making Urethane bowling balls down to 8 lbs that are warrantied for an adult size drilling. These balls are much more durable and will last much longer than a plastic ball. If you need help finding a urethane bowling ball please call us at 937-559-1541 between 9-5 EST for assistance in selecting the correct ball for you.

Production time on shirt orders refers only to the time it takes to produce the shirt before it is shipped. Shipping will be an additional 1-5 days in transit depending on the delivery location. Shirts are shipped from Las Vegas, NV. reserves the right to accept or deny any orders at any time for any reason. may require additional information or verification before accepting any orders.

Orders placed online may be processed right away. Once the order has been processed by us the order may not be cancelled or modified for any reason. We cannot locate packages once they have been boxed, labeled and put on a shipping skid.

Even though we received your order it does not mean that we accept or confirm your order to buy merchandise.

If the product is priced wrong on our website, either by a site editing error, or by a pricing error in the information from our supplier has the right to refuse or cancel any orders placed for the item(s) listed incorrectly.

Occasionally from time to time a manufacturer may make a change in the appearance of an item. We will make all attempts to keep up to date with the exact appearance of an item, but some items may arrive slightly different than shown online.

By using the website to place any order you indicate that you accept the policies set forth by